Search  Advanced Contacting Support E-Mail Free email support is available to both registered and non-registered users of our products, although priority will be given to registered users. We will however endeavour to answer all email support enquiries. It is important to include as much detail as possible regarding your problem including product, version, type of hardware, type of network (where applicable) and steps to reproduce the problem. Web Search the Knowledge Base for detailed technical support answers and solutions. Find answers to the most commonly asked questions. Fax Nationwide:     03 5338 8734 International:  +613 5338 8734 Phone We regret that due to the high costs of producing a telephone support service we are currently unable to provide this service. It is hoped that in future we will be able to implement a full telephone support facility.